Frequently Asked Questions
Using your Card
- How do I close my account?
- Can I get a loan or a payday advance from my account?
- What do I do if my card is lost or stolen?
- How do I check my account balance?
- How can I use my card?
- How can I upgrade my card to Netspend Premier?
- Can I add or remove a secondary cardholder on my account?
- How can I update my profile/contact information?
- Can I use my card at ATMs?
- How do I check my transaction details?
- What is the maximum amount I can spend each day?
- How do I dispute a charge from a merchant?
- Why is there a hold on my money?
- What is the mailing address for Netspend ?
- How do I enroll in Anytime Alerts?
- What are push notifications?
- How can I view and print my monthly statements?
- What are Anytime Alerts?
- What do Anytime Alerts cost?
- How do I use Anytime Alerts?