Some customers are seeing intermittent error messages and may be unable to access our website or mobile app. We’re aware of the issue and are urgently working to return to full functionality. Please check back shortly!

For immediate assistance, you may text the following codes to 22622 to obtain basic information:

  • BAL - Check your balance
  • LAST - Get your last 5 transactions
  • 5-digit Zip Code - Find closest reload location

or contact Customer Service at 1‑866‑387‑7363.

We’re really sorry to be holding you up today! Please know our support teams are working hard to get everything up and running as soon as possible.